Privacy Policy

What we collect

When you send a request through our quote form, we collect the details you type in: your name, phone number, email address, city, the service you want, and any message you write. We also receive the page you were on when you sent the form. If you call or email us, we keep what you tell us so we can respond.

This site does not use accounts or advertising trackers. We use a call and lead tracking service, WhatConverts, that records which page and marketing source (for example a search, an ad, or a link) brought a visit and connects that visit to a call or a form request. It uses cookies and similar technology, may show a tracking phone number, and receives the details you submit in our forms. For calls, it logs the caller's phone number and the time and length of the call. It remembers, in your own browser for up to 30 days, how your visit started (the search, ad or link that brought you, and any campaign tags in the address). That information stays on your device and is sent to us only if you submit a form, so we can tell which marketing brought your request.

How we use it

We use your details to answer your request, give you a quote, schedule service and keep a record of the work. We do not sell your information, and we do not use it for advertising.

Who can see it

Form submissions are delivered through Google services that we control: an email notice to our inbox. Google processes that data as our service provider. WhatConverts, our call-tracking service provider, stores call details and a copy of each form request with its marketing source. If you use the email link instead of the form, your message goes through your own email provider. Our web host may also keep standard server logs, such as your IP address and the pages requested, to keep the site secure and running.

We do not share your details with anyone else except where it is needed to do work you have asked for, or where the law requires it.

How long we keep it

We keep requests and call records for as long as we need them to respond, to do the work and to keep business records. You can ask us to delete your information at any time, and we will do so unless we need to keep it for a legal or record-keeping reason.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Email us at info@sandycarpetcleaners.com and we will reply.

Security

We take reasonable steps to protect what you send us, including limiting access to our email. No method of sending or storing information is completely secure, so please do not include financial account numbers or similar sensitive details in a request.

Children

This site is intended for adults and is not directed to children.

Changes

If we change how we handle information, for example by adding call tracking or analytics, we will update this page and the date above.

Contact

Questions about this policy: info@sandycarpetcleaners.com.